MARIEMED HAIR SALON POLICIES & INFORMATION
We want every visit to MariemeD Hair to be enjoyable, professional and personalised. Please take a moment to read our salon policies before booking your appointment.
CONSULTATIONS
A £25 consultation fee applies to standalone consultations and is deductible from the cost of the service if you proceed with the recommended service.
BOOKINGS & DEPOSITS
A £30 deposit is required to secure an appointment.
A £50 deposit is required for keratin treatments and creative colouring.
Your deposit will be deducted from the final balance.
CANCELLATION & RESCHEDULING
We require a minimum of 48 hours' notice to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 48 hours' notice may result in the deposit being forfeited. Repeated cancellations or no-shows may require payment in full before future appointments can be booked.
LATE ARRIVALS
Please arrive on time for your appointment.
Arrivals of more than 15 minutes may result in the service being shortened, amended or rescheduled. Where an appointment cannot be completed due to lateness, the deposit may be forfeited.
CHEMICAL SERVICES & HAIR HEALTH
The health and integrity of your hair and scalp are our priority.
A consultation, patch test and/or strand test may be required before certain chemical services.
We reserve the right to decline or modify a service where we believe the condition of the hair or scalp makes the requested service unsuitable or unsafe.
Clients must disclose relevant previous chemical treatments, colour, henna, extensions and other treatments that may affect the service.
A chemical service waiver may be required before treatment.
PATCH TESTING
A mandatory patch test is required at least 48 hours before applicable colour services. Clients who do not complete the required patch test may be unable to proceed with their colour appointment.
PRE-APPOINTMENT PREPARATION
Please arrive with your hair ready for the service booked, including detangled and free from styles where applicable.
Additional time required for detangling, removal of extensions or removal of an existing style may incur an additional charge.
COLOUR CORRECTIONS & SERVICE CONCERNS
Colour corrections and corrective services are assessed individually and may require a separate consultation.
If you have a concern regarding your service, please contact us within 7 days of your appointment so that we can assess the matter and, where appropriate, arrange a correction.
Any correction must be agreed with the salon before being carried out.
NO-SHOWS
Failure to attend an appointment without prior notice will result in the deposit being forfeited.
Repeated no-shows may result in future appointments requiring payment in full or the salon declining further bookings.
CHILDREN & ADDITIONAL GUESTS
To maintain a comfortable and professional salon environment, we ask that clients attend appointments without additional guests or children wherever possible.
Arrangements may be made for children attending their own appointments or for clients who require a companion for accessibility or support.
FILMING & PHOTOGRAPHY
If you wish to film, vlog or create content during your appointment, please ask permission before filming. MariemeD Hair may photograph or record salon activities for marketing and social media purposes. We will seek appropriate consent where required. If you do not wish to appear in salon photography or video, please let your stylist know.
PRICING & ADDITIONAL CHARGES
Prices are based on the service booked and may vary depending on hair length, density, condition, complexity and additional work required. Any significant additional charge will be discussed with you before proceeding where reasonably practicable.
PAYMENTS
Payment is due in full at the end of your appointment. We accept cash and bank transfer only.
REFUNDS
Our services are personalised and therefore cannot simply be returned once performed. Nothing in this policy affects your statutory rights. Where you have a genuine concern about a service, please contact us within 7 days so that we can assess and address it.
PERSONAL BELONGINGS
Clients are responsible for their personal belongings while visiting the salon. Please do not leave valuables unattended. Lost property will be retained for 14 days. Please contact the salon to arrange collection. We are unable to post lost property.
SALON ENVIRONMENT
For the safety, comfort and wellbeing of our clients and team, staff-only areas must not be entered.
We expect all clients to treat our team and other guests with courtesy and respect. Abusive, threatening or inappropriate behaviour will not be tolerated.
AGREEMENT TO OUR POLICIES
By making an appointment with MariemeD Hair, you acknowledge that you have read and agreed to our salon policies. These policies are in place to ensure a professional, fair and enjoyable experience for all our clients and our team.
Thanks
Mariéme
020 7018 9750
CONSULTATIONS
A £25 consultation fee applies to standalone consultations and is deductible from the cost of the service if you proceed with the recommended service.
BOOKINGS & DEPOSITS
A £30 deposit is required to secure an appointment.
A £50 deposit is required for keratin treatments and creative colouring.
Your deposit will be deducted from the final balance.
CANCELLATION & RESCHEDULING
We require a minimum of 48 hours' notice to cancel or reschedule an appointment.
Appointments cancelled or rescheduled with less than 48 hours' notice may result in the deposit being forfeited. Repeated cancellations or no-shows may require payment in full before future appointments can be booked.
LATE ARRIVALS
Please arrive on time for your appointment.
Arrivals of more than 15 minutes may result in the service being shortened, amended or rescheduled. Where an appointment cannot be completed due to lateness, the deposit may be forfeited.
CHEMICAL SERVICES & HAIR HEALTH
The health and integrity of your hair and scalp are our priority.
A consultation, patch test and/or strand test may be required before certain chemical services.
We reserve the right to decline or modify a service where we believe the condition of the hair or scalp makes the requested service unsuitable or unsafe.
Clients must disclose relevant previous chemical treatments, colour, henna, extensions and other treatments that may affect the service.
A chemical service waiver may be required before treatment.
PATCH TESTING
A mandatory patch test is required at least 48 hours before applicable colour services. Clients who do not complete the required patch test may be unable to proceed with their colour appointment.
PRE-APPOINTMENT PREPARATION
Please arrive with your hair ready for the service booked, including detangled and free from styles where applicable.
Additional time required for detangling, removal of extensions or removal of an existing style may incur an additional charge.
COLOUR CORRECTIONS & SERVICE CONCERNS
Colour corrections and corrective services are assessed individually and may require a separate consultation.
If you have a concern regarding your service, please contact us within 7 days of your appointment so that we can assess the matter and, where appropriate, arrange a correction.
Any correction must be agreed with the salon before being carried out.
NO-SHOWS
Failure to attend an appointment without prior notice will result in the deposit being forfeited.
Repeated no-shows may result in future appointments requiring payment in full or the salon declining further bookings.
CHILDREN & ADDITIONAL GUESTS
To maintain a comfortable and professional salon environment, we ask that clients attend appointments without additional guests or children wherever possible.
Arrangements may be made for children attending their own appointments or for clients who require a companion for accessibility or support.
FILMING & PHOTOGRAPHY
If you wish to film, vlog or create content during your appointment, please ask permission before filming. MariemeD Hair may photograph or record salon activities for marketing and social media purposes. We will seek appropriate consent where required. If you do not wish to appear in salon photography or video, please let your stylist know.
PRICING & ADDITIONAL CHARGES
Prices are based on the service booked and may vary depending on hair length, density, condition, complexity and additional work required. Any significant additional charge will be discussed with you before proceeding where reasonably practicable.
PAYMENTS
Payment is due in full at the end of your appointment. We accept cash and bank transfer only.
REFUNDS
Our services are personalised and therefore cannot simply be returned once performed. Nothing in this policy affects your statutory rights. Where you have a genuine concern about a service, please contact us within 7 days so that we can assess and address it.
PERSONAL BELONGINGS
Clients are responsible for their personal belongings while visiting the salon. Please do not leave valuables unattended. Lost property will be retained for 14 days. Please contact the salon to arrange collection. We are unable to post lost property.
SALON ENVIRONMENT
For the safety, comfort and wellbeing of our clients and team, staff-only areas must not be entered.
We expect all clients to treat our team and other guests with courtesy and respect. Abusive, threatening or inappropriate behaviour will not be tolerated.
AGREEMENT TO OUR POLICIES
By making an appointment with MariemeD Hair, you acknowledge that you have read and agreed to our salon policies. These policies are in place to ensure a professional, fair and enjoyable experience for all our clients and our team.
Thanks
Mariéme
020 7018 9750
